Privacy Policy

Last Updated: July 26, 2025

1. Introduction

Intelcall ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our communication platform ("Service") at intelcall.com.au. This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as applicable under the laws of Western Australia.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Identity and Contact Details: Name, email address, phone number, billing address, and other details you provide during registration or use of the Service.

Account Information: Username, password, and other account-related data.

Payment Information: Credit card details, bank account information, or other payment data processed through secure third-party payment providers.

2.2 Non-Personal Information

Usage Data: Information about how you interact with the Service, such as call logs, IP addresses, browser type, device information, and timestamps.

Technical Data: Cookies, analytics data, and other tracking technologies used to improve the Service.

2.3 User-Generated Content

Any data or communications you transmit through the Service, such as call recordings (if enabled with your consent) or text messages.

3. How We Collect Information

We collect information:

Directly from you when you register, use the Service, or contact us.

Automatically through your use of the Service, including via cookies and analytics tools.

From third parties, such as payment processors or service providers, where necessary to provide the Service.

4. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service (e.g., call routing, account management).

Process payments and manage billing.

Communicate with you, including responding to inquiries and sending service-related notices.

Ensure compliance with legal obligations and our Terms and Conditions.

Conduct analytics to enhance user experience and Service performance.

Detect and prevent fraud, security breaches, or unlawful activities.

5. Disclosure of Your Information

We may disclose your information:

To third-party service providers (e.g., payment processors, cloud storage providers) who assist in delivering the Service, subject to strict confidentiality agreements.

To comply with legal obligations, such as responding to court orders or regulatory requirements under Western Australian or Australian law.

In the event of a business transfer (e.g., merger or acquisition), where your information may be transferred to the new entity.

With your consent, for example, when you enable call recording or share data with other users.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Storage and Security

Storage: Your personal information is stored in secure servers located in Australia or, where applicable, in secure cloud-based systems compliant with the APPs.

Security Measures: We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

Data Retention: We retain your information only for as long as necessary to provide the Service or meet legal obligations, after which it is securely deleted or anonymized.

7. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your information, subject to legal retention requirements.

Opt out of direct marketing communications.

Lodge a complaint if you believe we have mishandled your information (see Section 11).

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days, as required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Service.

9. International Data Transfers

If your data is transferred outside Australia (e.g., to secure cloud servers), we ensure the recipient complies with the APPs or equivalent privacy standards, such as those required under the Privacy Act 1988 (Cth).

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on intelcall.com.au, and significant changes will be notified via email or through the Service. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions, requests, or complaints about this Privacy Policy or our handling of your information, contact us at:

Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Compliance with Western Australian Law

This Privacy Policy is governed by the laws of Western Australia and the Privacy Act 1988 (Cth). Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of Western Australia.